Support Agent

Privacy Policy

Last updated: July 14, 2026

This Privacy Policy explains how [COMPANY LEGAL NAME] (“we”, “us”, or “our”) collects, uses, and protects information in connection with Support Agent(the “Service”). By using the Service you agree to the practices described here.

1. Information we collect

  • Account information — your name, email address, workspace name, and a securely hashed password.
  • Customer Content — documentation, messages, and other materials you submit so the Service can generate support responses.
  • Credentials you connect — API keys and integration settings for the model providers and services you choose to link. These are stored to operate the Service on your behalf.
  • Usage and technical data — log data such as IP address, browser type, and actions taken, used to operate, secure, and improve the Service.

2. How we use information

  • to provide, maintain, and secure the Service;
  • to authenticate you and manage your workspace;
  • to process Customer Content through the model providers you connect;
  • to communicate with you about the Service, including important notices;
  • to comply with legal obligations and enforce our terms.

We record the date and time you accept our Terms & Conditions and this Privacy Policy at sign-up as evidence of your consent.

3. Sharing and third parties

We do not sell your personal information. We share information only with service providers who help us operate the Service (such as hosting and infrastructure providers) and with the model providers and integrations you explicitly connect. When you connect a third-party model, Customer Content is transmitted to that provider under its own terms and privacy policy. We may also disclose information where required by law or to protect our rights and users.

4. Data retention

We retain account information and Customer Content for as long as your account is active or as needed to provide the Service. You may request deletion of your data, and we will delete or anonymize it unless we are required to retain it for legal, security, or legitimate business purposes.

5. Security

We use administrative, technical, and organizational measures designed to protect information, including hashing of passwords and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. The Service is designed to be self-hostable, in which case you are responsible for the security of the infrastructure you operate.

6. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@[YOUR-DOMAIN]. We will respond in accordance with applicable law.

7. International transfers

Your information may be processed in countries other than the one in which you reside. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

8. Children's privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated policy with a new “Last updated” date.

10. Contact

For questions about this Privacy Policy or our data practices, contact us at support@[YOUR-DOMAIN]. We are based in [STATE / COUNTRY].