This Privacy Policy explains how [COMPANY LEGAL NAME] (“we”, “us”, or “our”) collects, uses, and protects information in connection with Support Agent(the “Service”). By using the Service you agree to the practices described here.
We record the date and time you accept our Terms & Conditions and this Privacy Policy at sign-up as evidence of your consent.
We do not sell your personal information. We share information only with service providers who help us operate the Service (such as hosting and infrastructure providers) and with the model providers and integrations you explicitly connect. When you connect a third-party model, Customer Content is transmitted to that provider under its own terms and privacy policy. We may also disclose information where required by law or to protect our rights and users.
We retain account information and Customer Content for as long as your account is active or as needed to provide the Service. You may request deletion of your data, and we will delete or anonymize it unless we are required to retain it for legal, security, or legitimate business purposes.
We use administrative, technical, and organizational measures designed to protect information, including hashing of passwords and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. The Service is designed to be self-hostable, in which case you are responsible for the security of the infrastructure you operate.
Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@[YOUR-DOMAIN]. We will respond in accordance with applicable law.
Your information may be processed in countries other than the one in which you reside. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.
The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
We may update this Privacy Policy from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated policy with a new “Last updated” date.
For questions about this Privacy Policy or our data practices, contact us at support@[YOUR-DOMAIN]. We are based in [STATE / COUNTRY].