These Terms & Conditions (“Terms”) govern your access to and use of Support Agent (the “Service”), operated by [COMPANY LEGAL NAME] (“we”, “us”, or “our”). By creating an account, checking the acceptance box at sign-up, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and able to form a binding contract to use the Service. When you create a workspace you are responsible for the information you provide, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorized use.
You agree not to, and not to permit others to:
You retain all rights to the documentation, messages, credentials, and other materials you submit to the Service (“Customer Content”). You grant us a limited license to host, process, and transmit Customer Content solely to provide and maintain the Service. You are responsible for the accuracy, quality, and legality of Customer Content and for obtaining any consents required for us to process it.
The Service lets you connect your own model providers (such as OpenAI, Anthropic, Google, or self-hosted models) and other integrations. Your use of those third parties is governed by their terms, and you are responsible for any fees they charge and for the keys you supply. We are not responsible for the availability, accuracy, or output of third-party services.
The Service uses automated systems to generate responses from your connected content and models. Output may be inaccurate or incomplete and should not be relied upon as professional advice. You are responsible for reviewing output before relying on or publishing it.
If the Service is offered on a paid basis, you agree to pay all applicable fees. Unless stated otherwise, fees are non-refundable and exclusive of taxes. We may change pricing on reasonable prior notice.
The Service, including its software, design, and trademarks, is and remains our property or that of our licensors. These Terms grant you no rights to our intellectual property except the limited right to use the Service in accordance with these Terms.
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if we reasonably believe your use poses a risk to the Service or others. Upon termination, your right to use the Service ends and we may delete Customer Content in accordance with our data-retention practices.
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months preceding the claim.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated Terms with a new “Last updated” date. Your continued use of the Service after the changes take effect constitutes acceptance.
These Terms are governed by the laws of [STATE / COUNTRY], without regard to its conflict-of-laws rules. The courts located in [STATE / COUNTRY] will have exclusive jurisdiction over any dispute arising out of these Terms, subject to any mandatory rights you have under local law.
Questions about these Terms can be sent to support@[YOUR-DOMAIN].